At Acacia Apartments, we value your comfort and peace of mind. We understand that travel plans may change, whether you are comparing best affordable hotels in Nairobi, exploring luxury hotels in Nairobi Westlands, or deciding where it is best to stay in Nairobi. Our Refunds and Cancellation Policy ensures fair, transparent, and flexible terms for all guests booking accommodation with us.
1. General Refund Policy
All bookings made directly through our website, phone number, or email are subject to the terms outlined below. Whether you found us while checking which is the best hotel booking site or while searching for hotels in Westlands near Sarit Centre, our goal is to offer you a seamless experience.
Refunds apply only to eligible cancellations made within the allowed cancellation window. Once processed, refunds are issued to the original payment method used during booking. Processing may take 5–14 business days depending on your bank or mobile money provider.
2. Cancellation Window
We recognize that travel plans can change quickly—especially for visitors comparing hotels in Nairobi Westlands, hotels in Nairobi CBD, or travelers asking where foreigners hang out in Nairobi. To support flexible planning:
- Free Cancellation:
Cancellations made at least 48 hours before check-in qualify for a full refund. - Partial Refund (50%):
Cancellations made 24–48 hours before check-in receive a 50% refund. - Non-Refundable:
Cancellations made less than 24 hours before check-in are not eligible for refunds.
This policy helps us maintain fair room allocation, especially during peak seasons when demand for 5 star hotels in Nairobi and 5 star hotels in Westlands, Nairobi is extremely high.
3. No-Show Policy
If a guest fails to arrive without prior cancellation, the booking will be treated as a no-show, and no refund will be issued. The room will be released and may be offered to another guest searching for affordable hotels in Nairobi or hotels in Westlands for dinner and accommodation.
4. Early Check-Out
If you choose to check out before your confirmed departure date, early-check-out refunds are not guaranteed. Refunds, if any, will depend on occupancy levels and availability. This policy helps us maintain premium service quality, particularly for guests seeking the best hotels in Nairobi Westlands.
5. Booking Modifications
We allow booking changes such as:
- Date adjustments
- Guest number modifications
- Room upgrades
However, modifications depend on availability—especially in high-demand locations like hotels in Westlands near Sarit Centre and luxury hotels in Nairobi Westlands. Price differences may apply based on updated dates or room type.
6. Refund Exceptions
Refunds may be declined under the following conditions:
- Misrepresentation during booking
- Violation of property rules
- Damage to property or facilities
- Special discounted rates, seasonal offers, or long-stay packages
Guests booking through promotions or exclusive packages commonly explored on the best hotel booking sites will follow the specific terms attached to that package.
7. Force Majeure
In unexpected circumstances such as political unrest, natural disasters, or events outside your control, we may offer:
- Full refunds
- Rescheduled stays
- Credit vouchers valid for future visits
We strive to remain as flexible as possible for guests comparing hotels in Nairobi CBD and best affordable hotels in Nairobi.
8. Contact for Refund & Cancellation Support
For all refund or cancellation requests, please reach us through:
Address: Stima Lane, off Lower Kabete Road (Near Sarit Centre)
Phone: (+254) 794 592 221
Email: reservations@acacia-apartments.com
Whether you’re exploring hotels in Westlands for dinner, searching for affordable hotels in Nairobi, or simply trying to find where it is best to stay in Nairobi, our team is here to support you every step of the way.